1. What this page is
This page repeats, word for word, what the terms of service say about withdrawal, refunds, cancelling and payment disputes, so you can find it quickly. The terms of service are the agreement; this page is the same text in one place.
These rules apply from the day you buy a paid plan.
2. Changing your mind within 14 days (consumers)
If you are a consumer, you can withdraw from a paid plan within 14 days, without giving a reason. The 14 days start on the day after the day you bought it. The last of them ends when that day ends wherever in the world it ends last, so the count is always in your favour.
At checkout, before you pay, you ask for your plan to start at once, during those 14 days, by ticking: “I want my plan to start now. If I withdraw within 14 days, I pay only for the days I used.” You keep your right to withdraw.
How to withdraw: in Settings, under Plan and billing, choose “Withdraw from this contract” and confirm it, during the 14 days. You can also send us a clear statement, for example by e-mail to support@tapfornetwork.com, or use the model form below. It is enough to send it before the 14 days end.
What you get back: what you paid, minus a share for what you already used. The share is the larger of two: the days your plan was active before you withdrew, counted in whole days, or the part of the plan's monthly credits used in your workspace (the credits spent and the ones being used), counted as the same part of the price. There are two kinds of credit, for AI and for processing: we take the larger share of either kind that was used. Both shares are rounded in your favour. If we had already refunded you part of that payment before, that amount is also taken off, and we say so on the screen where you confirm: you never get back more than you paid. If you did not ask for your plan to start at once, you get back everything you paid, less any amount we had already refunded you. We refund without undue delay and at the latest 14 days after we receive your withdrawal, to the payment method you used, at no cost to you.
When you withdraw, your plan ends at once and your account moves to Free within a minute or so; the credits of that plan that you have not used end with it. Nothing you saved is deleted. We confirm your withdrawal in the app and in your download, and, once our e-mail sending is switched on, by e-mail.
Model withdrawal form (fill it in and send it only if you want to withdraw): “To TapForNetwork, Athens, Greece, support@tapfornetwork.com: I withdraw from my contract for the following service: (plan name), bought on (date). Name: (your name). Address: (your address). E-mail address of the account: (address). Date: (today's date).”
Business users do not have this right.
3. Refunds
Cancelling does not refund the month you already paid for. Apart from withdrawal, we refund you in these cases: when TapForNetwork does not work as promised and the law gives you a refund (see “If TapForNetwork does not work as promised”); when we close your account without you breaking these terms, or stop offering TapForNetwork (the unused part of the month); when a change to TapForNetwork, its prices or these terms makes you leave, as those sections say (the unused part of the month); and when you were charged twice or by mistake (the whole wrong charge).
When you ask to delete your account, your plan stops renewing within a minute: it ends with the month you paid for. If you cancel the deletion before that month ends, it continues. If a renewal is charged during the 7-day hold all the same, tell us and we refund it.
A change to these terms never stops your plan: it keeps renewing under the version you accepted, also while the app waits for you to accept the new one. If you do not want the new version, cancel, and withdraw if you still have that right, and ask us for a refund as “Changes to these terms” says.
Refunds go back to the payment method you used. Your bank may take a few days to show them.
A full refund of a month takes that month out of your plan: its credits end, and your plan returns to the plan of the last month that still counts, or to Free. A partial refund that we give as a gesture leaves your plan as it is.
Any other refund is our free choice, as a gesture; it does not change these terms or create a right to the same in future.
4. Cancelling
You can cancel at any time with “Manage billing”, on the Plans page or in Settings under Plan and billing, in a few steps on Stripe's page. You do not need to give a reason or write to us.
Cancelling stops the next payment. Your plan stays until the end of the month you paid for and then moves to Free. Nothing you saved is deleted, but Free's limits then apply.
Cancelling is not the same as withdrawing (see “Changing your mind within 14 days”), and not the same as deleting your account (see “Ending the agreement”).
5. Payment disputes and chargebacks
If you think a payment is wrong, please write to us first at support@tapfornetwork.com. Most problems are solved quickly, and we refund what we owe.
You keep your right to ask your bank or card issuer to reverse a payment. While a payment is disputed, the month it paid for no longer counts for your plan: its credits and the plan's extra limits stop until the dispute is decided.
We may answer a dispute with the facts that show the payment was owed, for example when you signed up, which version of these terms you accepted, your plan and payment dates and whether the plan was used. The privacy notice says what we send. We do not send your notes, the people in your network or your messages.
If the bank decides that the payment stays with us, tell us and we count that month for your plan again.
Disputing payments that you owe, again and again, is a serious breach of these terms (see “Suspension”).
6. How to reach us
Questions about payments and refunds: support@tapfornetwork.com. Withdrawal: the button in Settings, under Plan and billing, or an e-mail to support@tapfornetwork.com.
What changed in this version
- Repeats the new words of the terms on withdrawal: we keep only the share for what you used (the larger of the days or the part of the monthly credits you used), and the unused credits of that plan end with it.