1. What you can report
What a person keeps in TapForNetwork is private: only they can see it. You can still tell us when you think the service holds illegal content or is being misused, for example to prepare spam or harassment, when someone has uploaded your data unlawfully, or when something infringes your rights, such as your copyright or trademark. Questions about your own personal data go to the privacy contact in the privacy notice.
2. How to report
E-mail abuse@tapfornetwork.com with: what the content or misuse is, and why you think it is illegal (which law) or breaks our rules; where it is, as precisely as you can (a link, the page, or what would let us find it); your name and e-mail address, unless your report is about child sexual abuse material; and the sentence “I believe in good faith that the information in this report is accurate and complete.”
3. What happens next
We confirm that we received your report, look at it carefully, fairly and without delay, and may ask you for more details. People decide on reports, not automated tools. We tell you what we decided and how you can challenge the decision.
If a report shows a threat to someone's life or safety, we tell the authorities, as the law requires.
We may set aside reports that are clearly unfounded, and tell the sender why.
4. What we may do
In proportion to what happened: warn the account's owner; remove or disable specific content; limit a feature; suspend the account; or close it. We take into account the rights and interests of everyone involved, including the person reported.
5. If we act against an account
When we restrict, suspend or close an account, or remove content, we tell the person affected what we did, how long it lasts, why, the facts we relied on, whether it followed a report, the rule or law it rests on, and how to object, unless the law or safety stops us. When we suspend an account, they see this on a plain screen in the app, and by e-mail. For any other measure, such as removing content or closing an account, we write that message by hand and send it by e-mail.
To object, the person replies to that message or writes to legal@tapfornetwork.com. We look at the decision again and answer with our reasons. They can also go to court.
6. Orders from authorities
When a court or an authority orders us to act against content or to give information, we check the order, act on it as the law requires, tell the authority what we did, and tell the person affected unless the order or the law forbids it.
7. Points of contact
Authorities of the EU countries, the European Commission and the European Board for Digital Services can reach us at legal@tapfornetwork.com. People who use TapForNetwork can reach us at abuse@tapfornetwork.com and support@tapfornetwork.com; a person answers. We answer in English.
8. Security problems
Report security problems to security@tapfornetwork.com, as the page “Security and responsible disclosure” says. Our security contact is also published at tapfornetwork.com/.well-known/security.txt.
9. People who do not want to be found
Anyone can ask not to be found by the AI search of “Find new people”, without an account, on the page “Ask not to be found” (app.tapfornetwork.com/find-people/do-not-find). The privacy notice, under “People found on the public web”, says what a request does.
What changed in this version
- Says where the page “Ask not to be found” is, now that the AI search of “Find new people” is open.